The Code of Ethics and Conduct of Mutualidad is our basic standard, on which we build our organisational culture and our culture of compliance.
AI is becoming increasingly ubiquitous at Mutualidad, becoming one of the most sophisticated, precise and necessary transversal elements of the organisation used for interacting with our members and making decisions. It is therefore our duty to endow AI with our values and ethical principles.
To ensure the latter, we set up the Ethics Committee for Artificial Intelligence (CEIA)in 2019. Its mission is to oversee the uses and monitor the impacts of artificial intelligence, ensuring that the collection, hosting and use of data is done in an ethical, transparent and democratic manner.
The Mutualidad Group maintains a strong commitment to compliance
regulations in all its areas of Government, Management and activity, and from
This commitment has implemented an internal information system to
detect and avoid infractions, criminal conduct or security practices
As an elementary part of said system, the Mutualidad Group provides
its internal information channel available to anyone, so that
can communicate confidentially and anonymously, if desired, actions
or omissions that may constitute external regulatory violations (of the
European Union law, criminal or administrative with the qualification
serious or very serious) or internal (of the Code of Ethics, policies and
The internal information system securely guarantees the
confidentiality of the identity of the informant and any other person
mentioned in the communication, of the actions that are developed in the
management and processing thereof.
The Mutuality Group will not allow any type of retaliation to be adopted
against informants in good faith who communicate information through
of this channel, in compliance with the guarantees and legal rights of the
informant. Likewise, the informant may communicate any action or
omission of those indicated above directly or after
through the external channel to be established by the Independent Authority
of Informant Protection or other autonomous organizations.
Once the communication of the facts is admitted for processing, it will be carried out
an investigation under the strictest confidentiality and if
signs of crime, they will be brought to the attention of the
This mechanism is not intended to formulate queries, complaints or claims related to your rights and interests legally.
recognized by their status as policyholder, insured or beneficiary. This
type of requirements must be made through the following link.
If there is an action or decision of Mutualidad about which you are dissatisfied, you can contact us through the following mechanisms so that we can help you:
You may send your request for clarification or consultation by writing to the aforementioned service at c/ Serrano, 9, 2ª planta, 28001-Madrid, by e-mail to firstname.lastname@example.org, or by using the following form: